Data Protection

Data Protection Declaration

The Fontenay Hotelgesellschaft mbH (hereinafter referred to as “THE FONTENAY“) complies with all relevant statutory data protection provisions (German data protection acts, European data protection guidelines and every other applicable data protection act). With this data protection declaration we inform you, the customer, about the kind, scope and purpose of the collection and use of personal data. You can retrieve this declaration from the web page at any time.

 1. Competent authority/contact

The competent authority within the meaning of the data protection acts (BDSG) is

The Fontenay Hotelgesellschaft mbH
Fontenay 10
20354 Hamburg
Registration court: AG Hamburg, HRB 132676
Managing directors: Karl Gernandt, Thies Sponholz

If you have any questions or suggestions regarding data protection, please feel free to contact us under

 2. Collection and use of data

If you commission us with the rendering of a service or the sending of goods, we will solely use your personal data without your separate consent as far as it is necessary for the rendering of the service or for the execution of the contract.  

This particularly includes the forwarding of your data to transport companies, credit institutions, payment service providers or other service providers used for the rendering of the service or for the implementation of the contract. Upon complete implementation of the contract, your data will be blocked for further use and upon expiry of the retention periods relating to fiscal and commercial law, they will be erased unless you expressly agreed to the   further use of your data.  

 3. Access to the web page of THE FONTENAY/ use of cookies  

 When you access the web page of THE FONTENAY, your browser automatically transmits data for technical reasons. The following data are stored with THE FONTENAY separately from the other data that are possibly transmitted to THE FONTENAY: 

  • Date and time of access,    
  • Type and version of browser,
  • operating system used,
  • URL of the previously visited web page,
  • IP-address.

 These data are solely stored for technical reasons and are at no time assigned to a specific person.  

The web page uses cookies. These are small text files which are placed on your computer. After the end of the browser session, most of the cookies we use will be deleted from your hard drive again (“session cookies”). However, the so called persistent cookies will stay on your computer and therefore enable us to recognize you when you visit us again.  

Our partner companies are not allowed to collect, process or use personal data on our web page with the help of cookies.

The help function of most of the web browsers will explain how you keep your browser from accepting cookies, how you can make your browser tell you when you receive a new cookie or how you can disable all the cookies you have received. Similar functions such as flash cookies which are used by browser-add-ons can be deactivated or deleted by changing the settings of the browser-add-ons or also via the web page of the manufacturer of the browser-add-on.

 4. Google Analytics

This web page uses Google Analytics, a web analysis service of Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (Google). Google Analytics uses so called cookies, text files which are stored on your computer and which allow an analysis of your use of the web page. As a general rule, the information on your use of this web page generated by the cookie is transmitted to a server in the USA and is stored there. If the IP-anonymization is activated on this web page, Google will in advance abbreviate your IP-address within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP-address be transmitted to a Google server in the USA and will be abbreviated there. At the request of the operator of this web page, Google will use this information to evaluate your use of the web page, to compile reports on web page activities and to render further services related to the use of the web page and the use of the internet vis-à-vis the operator of the web page. The IP-address transmitted by your browser within the scope of Google Analytics will not be connected to other data of Google. The storage of the cookies can be prevented by a respective setting of your browser-software. However, we would like to point out that in such a case, you may not be able to completely use all functions of this web page. Besides, you can prevent the collection of data (including your IP-address) by Google generated by the cookie and related to your use of the web page as well as the processing of these data by Google by downloading and installing the following browser-plugin available under the following link:

Given the discussion on the use of analysis tools with complete IP-addresses, we would like to point out that – in order to rule out a direct link to a particular person – IP-addresses are only processed in a limited way on this web page as we use Google Analytics with the extension ”_anonymizelp()“.

 5. Embedded videos and pictures from external web pages  

Some of our pages contain embedded content from YouTube or Instagram. If you only access a page included in our internet offer with embedded videos or pictures from our YouTube or Instagram Channel, no personal data will be transmitted except …(text missing in German version). In the case of YouTube, the IP-address will be transmitted to Google Inc., in the case of Instagram to Instagram Inc., 181 SouthParkStreetSuite 2, San Francisco, California 94107 (”Instagram“).  

 6. Newsletter and e-mail notifications  

THE FONTENAY offers you a free newsletter service. With the newsletter, THE FONTENAY informs you about news related to the company and your offer. In order to receive the newsletter, we require your e-mail address and your name. You can state this information on the web page within the scope of a registration process.  

You can unsubscribe from the newsletter at all times. Each newsletter contains the information how you can unsubscribe from the newsletter with effect for the future as well as the relevant link.  

 7. Contact form    

You can contact us with the help of our various contact forms (for example spa membership, voucher request, enquires as to meetings, weddings & event requests etc.). Data are expressly entered on a voluntary basis. The stated personal data will be treated confidentially and will be used for the intended purpose pursuant to the applicable data protection provisions. The data will not be passed on to third parties outside of our company.

 8. Erasure of your data

As soon as your data are not required for the aforementioned purposes any more, they will be erased. If data have to be kept for legal reasons, they will be blocked. Then, the data are not available for further use any more.

 9. Obligation to give information and obligation to report

Of course, you have the right to – upon request - receive information about the data related to your person stored by THE FONTENAY. Besides, you have the right to have incorrect data corrected, blocked and erased. Please contact in this regard or send a letter to the address mentioned above.  

 10. Security  

THE FONTENAY uses technical and organizational safety measures to protect the data made available by you from accidental or intentional manipulations, loss, destruction or access by unauthorized persons. These safety measures are continuously being improved corresponding to the technological development. Besides, all staff members and vicarious agents have to comply with the data secrecy provisions of the Federal Data Protection Act.  

 11. Amendments of this data protection declaration  

THE FONTENAY reserves the right to amend the data protection declaration. The data protection declaration as amended can be retrieved from the page at all times.

 Version: November 2015